Frequently Asked Questions

  • How can I pay? What payment method  do you accept?

           You can use credit cards for your order. For credit card payment, we accept VISA, MASTERCARD AND AMERICAN EXPRESS at this moment.

 

 

  • Is it safe to pay online?

           We are sympathetic to concerns you may have about online commerce and the potential for fraud. We have done our homework and have engineered our

           site to make use of the most powerful security and encryption techniques available under the law.

 

 

  • How long does it take for the order to arrive?

          Orders are sent by USPS priority mail and should arrive within 2 to 4 business days.

 

  • Can I pick up my order?

          Yes you can pick up your order from our main office.

 

 

  • Can I return the item?

           Please send an email to blackbutterfliesllc@gmail.com if you would like to make a return. You can return the items for refund or replacement. We will make

           a refund to you by your method of payment. We recommend using a shipping method with a tracking number. It is the buyer’s responsibility until the item

           reaches us.

 

 

  • Who is responsible for the return delivery charge?

           We will refund the order amount but not the delivery charge. Unless the items are wrong items or defected.

 

 

  • Where do you ship to?

           At this time, we are shipping to addresses in the USA.

 

 

  • How can I get information about investment in Black Butterflies LLC?

           Please enter your information under the CONTACT US tab and you will be contacted.

 

 

  • Does Black Butterflies LLC plan to offer any other types of apparel?

           We plan to produce a line of linen apparel that will be available for the Spring 2015.

 

 

  • How can I get information about future products?

           Please SIGN UP to receive future information.

 

 

  • Is there a size chart for children?

           Please CLICK HERE for children size chart.

 

 

 

  • What is our return policy?

           Please CLICK HERE to receive future information.

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